While we've all experienced enough change in our lifestyles, customers, and the ways we do business this year, how we anticipate and respond to change has quickly become a major factor in predicting success. Forbes chatted with "Entrepreneurs Who Created or Maintained a Successful Business" during the Coronavirus, most of whom attribute their success to listening more deeply to their customers, and doubling down on strategic social media. Both philosophies are rooted in customer service, so read on about creating exceptional experiences in virtual interactions (Forbes) and why consumers expect better customer service during COVID-19 (Agility). Although "teamwork makes the dream work" might sound a bit cliché, "Virtual Team Brainstorming Sessions" (Telegraph Herald) and utilizing "Self Compassion to Better Lead" (Harvard Business Review) will result in a more engaged and aligned internal team. C|Louise PR + Marketing's very own Caitlin McCarthy shared her insight on successfully pivoting, new challenges, and new opportunities in Classic Chicago Magazine.

From door-to-door transportation, grocery runs, and private experiences, Food & Wine covers "How Hotels Are Adapting to New Needs in a New Era". With winter just around the corner, Covid-19 will continue shaping every industry, including retail shopping (Inc) and grocery buying patterns (Good Morning America). Restaurants in particular have experienced a constant state of flux since March, but experts predict that ghost kitchen concepts will continue expanding across the country (CNN). CEO and Co-Founder of Podium has managed to change his business practices for the better in 2020, but leaves us with this: "The question we business leaders have to answer is: What will that new normal look like for our companies?"